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Amazon After-sales Guide

Dear VIP Customer,


Thank you for choosing DOCKCASE products. It is a pleasure to serve you.

DOCKCASE brand focuses on the field of Smart Hubs and Enclosures, hoping to bring convenience to your work and life. Excellent product quality, ultimate work performance and high-quality after-sales service have always been our pursuit.

If you have any questions or problems during the use of the product, please feel free to contact our Amazon customer service email ([email protected]), and we will reply to you within 1 working day after receiving your email.

In order to save your precious time, you can provide the following information when contacting our customer service team for the first time:

1: Order number

2: Purchased product name

3: Which Amazon site: (e.g: US site)

4: Problem description (Tips: provide some pictures or videos about product problems in the attachment, which can quickly help engineers find the problem and propose a solution)

5: Your device information: host (computer, tablet, etc.), peripherals (display, U disk, hard disk), and other model information.

Meanwhile, kindly be advised that the product purchased at DOCKCASE has a 12-month warranty. Within the warranty, if the product quality problem cannot be solved, we will take responsibility for an exchange or refund.

Thank you for your cooperation in this matter. Any time you need us, we are here to assist you.

DOCKCASE Customer Support

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