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Product Returns and Exchanges

Return Assistance

To return an item, please visit us HERE for assistance.

Return Deadline

At DockCase, our priority is to make certain of your 100% satisfaction with your purchase. If you are dissatisfied with your purchase, you can return it to DockCase within 15 calendar days of receipt of item(s). Claims for damaged or missing items must be received within two business days of receipt of merchandise. 

Exchanges and Refunds

You have the option of receiving a refund for the full amount of the original purchase price or exchanging the item(s) for warranty issues. DockCase does not have an upgrade policy and cannot exchange for another product. Refunds on returned items will be issued in the matching payment form as tendered at the time of purchase, excluding freight charges; and will be arriving in 2-4 business days. 


Return Conditions

Please carefully read the conditions below. If conditions are not met, DockCase reserves the right to refuse the return. Please note that DockCase does not permit the return of or offer refunds for the following products:

  1. Product that is custom configured to your specifications, including personalized products;

  2. Product purchased from a 3rd party retail partner;


How to Return An Item

To return an item you'll need to contact our after-sale service to get the return address. DockCase will not accept returns without prior authorization. If you have problems or questions, contact us at [email protected]

  1. If the package is unopened, customers in United States, Canada, and European, can return it to our US and Germany based warehouse, respectively; for others, that will be required to return to our factory in Shenzhen, China.

  2. If the package is opened, all customers have to return it to our factory in Shenzhen, China for re-packaging.


Returning Requirements

- All returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals, documentation, and accessories. The value of any missing items will be deducted from the amount of a return. 

-Faulty items may be exchanged at our discretion for the equivalent model.

NOTE: DockCase recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to DockCase or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.


Non-functioning (NF) Product: Failure Out of the Box

A DockCase-branded hardware product is considered NF if it shows symptoms of a hardware failure, preventing basic operability when you first use it after opening the box. If you believe that your product is NF, please contact us HERE within 10 calendar days of receipt of item(s). We will determine whether the product is NF and offer you the following options:

-Replacement: DockCase, at its expense, will ship another of the same product, after receiving the NF product(s).

If we determine that a returned product is not NF, we will apply the standard product warranty to the product. Further, if we determine that you have misrepresented a returned product's condition and that the product is not NF, we may impose up to a $10-$20 handling fee.

NOTE: This NF policy applies only to DockCase-branded hardware products currently offered at the DockCase official website store. As new products are offered, DockCase reserves the right to determine whether or not this policy applies.


APO/FPO Addresses

If you're an APO/FPO customer and you're outside the domestic delivery area, the standard DockCase Return and Refund Policy applies - with the exception that you're responsible for shipping the product back to a state-side return address, plus handling, customs, and inventory liability. Since you're responsible for the safe delivery of any product you're returning to DockCase, we recommend that you insure it against loss.


Retail Partner Purchases

Please noted that we do not offer a replacement, returns or refunds on products bought from other 3rd party retailers. Please contact their customer support for more information.

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