Orders will ship within 1-2 business days of when the completed order is received and payment is processed. Preorders or items that are marked online as “Backorder” will ship at a future date. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or time of order being placed. Orders may be delivered in separate shipments.
APO addresses (such as Armed Forces addresses overseas):
* An additional 21 calendar days will apply
A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to DokcCase as undeliverable. When the carrier returns an undeliverable package, please contact us to make arrangements for reshipment.
We offer shipping via a variety of carriers. These may include, dependent on your locale. Please refer to the chart below for rates/times.
|DHL Standard||Free||6-12 Business Days|
|DHL Expedited||$5 ~ $12||1-5 Business Days|
|DHL Internatioanl||$20 ~ $27||2-4 Business Days|
|International E Po||$10 ~ $15||7-10 Business Days|
Canceling an Order
If you would like to cancel a pending order, you can do so provided that the order has not yet entered the fulfillment process. If the order you want to cancel has already entered the fulfillment process, it cannot be canceled by you or by our customer service department. If the order has moved into the fulfillment process and cannot be cancelled, please contact us HERE.