Privacy Policy
Welcome to Dockcase. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.dockcase.com (the "Site") or make a purchase.
By using our Site, you consent to the practices described in this policy.
Information We Collect
We collect information directly from you, automatically through your site interactions, and from third parties. The types of information we gather are outlined below.
Personal Information You Provide
This is information that you voluntarily provide during activities like:
Account registration
Placing an order
Contacting customer support
Signing up for newsletters
Participating in promotions
Downloading software/firmware
The categories of personal information we collect include:
Contact Details: Name, email address, phone number.
Transaction Details: Shipping/billing address, product registration/warranty information. (Full payment details are handled by our secure payment processors and are not stored by us.)
Communication History: Records of your interactions with our customer support.
Technical Information Collected Automatically When you access our Site, we automatically receive:
Device and Log Information: IP address, browser type, operating system, device identifiers.
Usage Data: Information about your interaction with the Site, such as pages visited, time spent, and clickstream data, often collected via cookies and similar technologies.
Information from Third Parties
We may receive limited data from partners like payment processors, analytics providers, and social media platforms (if you connect with us there).
How We Use Your Information
We use your information for legitimate business purposes, including:
To process and fulfill your orders, registrations, and warranty requests.
To communicate with you about your account, orders, inquiries, and support needs.
To send marketing communications (e.g., newsletters, promotions) only if you have opted-in. You can unsubscribe anytime (see "Your Choices" below).
To personalize your Site experience and product recommendations.
To improve our Site, products, services, and customer experience.
To prevent fraud, enhance security, and comply with legal obligations.
To administer contests, surveys, or promotions.
For internal analytics and research.
Sharing Your Information
We do not sell or rent your Personal Information to third parties for their marketing purposes. We may share it in limited circumstances:
Service Providers: With trusted partners who perform services for us under strict confidentiality agreements (e.g., payment processing, order fulfillment, shipping, website hosting, analytics, marketing assistance, customer support). They only receive necessary information.
Legal Compliance & Protection: If required by law, subpoena, court order, or to protect the rights, property, or safety of Dockcase, our users, or others (e.g., fraud prevention, enforcing terms).
Business Transfers: In connection with a merger, acquisition, sale of assets, or bankruptcy (your information would be a transferred asset).
Aggregated/Anonymized Data: We may share aggregated or anonymized usage data that cannot identify you for analytics, research, or marketing purposes.
Your Choices & Rights
You have choices regarding your Personal Information:
Marketing Opt-Out: Unsubscribe from marketing emails by clicking the "unsubscribe" link in any email or contacting us at support@dockcase.com. You will still receive transactional messages.
Access, Correction, Deletion: You may request to access, correct, update, or delete your Personal Information by contacting us at support@dockcase.com. We will respond within a reasonable timeframe, subject to legal limitations.
Cookie Preferences: Manage cookie settings through your browser controls.
Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your Personal Information against unauthorized access, disclosure, alteration, or destruction. These include encryption (SSL/TLS for data in transit), secure networks, access controls, and regular security reviews. However, no internet transmission or electronic storage is 100% secure.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
Operate the Site: Essential for core functions like shopping cart and login (Strictly Necessary).
Analyze Traffic: Understand how visitors use our Site to improve it (Performance/Analytics).
Enhance Functionality: Remember your preferences and personalize your return visits (Functionality).
Advertising: Deliver relevant ads (ours or third parties) based on your browsing, sometimes across sites (Targeting/Advertising). You can manage these preferences via browser settings or opt-out links provided by ad networks.
International Data Transfers
As a global company, your information may be processed and stored in countries outside your own, including the United States, where data protection laws may differ. We take appropriate safeguards to ensure your data remains protected according to this policy.
Age of Content
By using this Site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Data Retention
We retain your Personal Information only as long as necessary for the purposes outlined in this policy, including to fulfill legal, tax, or accounting requirements, resolve disputes, and enforce agreements. Retention periods vary based on data type and purpose.
Third-Party Links
Our Site may contain links to third-party websites or services. This Privacy Policy does not apply to those. We encourage you to review the privacy policies of any third-party sites you visit.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your Personal Information, please contact us at support@dockcase.com.