Shipping Policy
Warehouses & Fulfillment
Dockcase operates three warehouses located in the United States, Germany, and China. United States orders are fulfilled from our Chicago warehouse. European orders are fulfilled from our Rendsburg warehouse. Orders from other regions are fulfilled from our Shenzhen warehouse.
In certain circumstances, such as when an item is out of stock in the designated warehouse, your order may be shipped from an alternative Dockcase warehouse. If this occurs, our support team will contact you in advance.
Order Processing Time
All orders will be processed within 3 business days (excluding weekends and public holidays) after payment has been received. You will receive a confirmation email with tracking information once your order has shipped.
Pre-orders or items marked as “Backorder” will ship at a later date. Any estimated delivery date provided is for reference only. Orders placed close to weekends, holidays, or during verification processes may experience delays. If you purchase multiple items in a single order, they may be shipped separately depending on stock availability.
Taxes/Duties
All product prices exclude taxes and duties. Only the product cost and applicable shipping fees are charged at checkout.
For international shipments, local customs duties, taxes, or additional charges (if any) are the responsibility of the customer. If a shipment is refused or abandoned due to unpaid duties/taxes, Dockcase will not issue a refund.
Shipping Fee
Shipping fees vary depending on the destination, weight, and size of the orderYou can calculate estimated shipping costs during checkout by entering your country and postal code.
Shipping Time
|
Country / Region
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Shipping Method
|
Shipping Time
|
|
United States
|
DHL EC MAX
|
3-5 business days
|
|
European Union & United Kingdom
|
DHL Paket intl.
|
3~7 business days
|
|
Canada
|
DHL / UPS / FedEx intl.
|
5~10 business days
|
|
China
|
SF Express
|
3-5 business days
|
|
Japan
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SAGAWA / DHL / UPS / FedEx intl.
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5~10 business days
|
|
South Korea
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DHL / UPS / FedEx intl.
|
5~10 business days
|
|
Singapore, Thailand, Indonesia, Malaysia
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ARAMEX / DHL / UPS / FedEx intl.
|
5~10 business days
|
|
Saudi Arabia, United Arab Emirates, Qatar, India
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ARAMEX / DHL / UPS / FedEx intl.
|
8-15 business days
|
|
Rest of Asia
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ARAMEX / DHL / UPS / FedEx intl.
|
8-15 business days
|
|
Australia/New Zealand
|
DHL / UPS / FedEx intl.
|
5~10 business days
|
*Actual delivery times may vary depending on customs clearance and local courier efficiency. If you have any concerns about your order, please feel free to contact our customer service team at support@dockcase.com
Shipping Restrictions
Dockcase currently does not ship to the following regions (including but not limited to):
Following areas of the United States:
Alaska
American Samoa
Guam
Hawaii
Marshall Islands
Northern Mariana Islands
Palau
Puerto Rico
Rhode Island
U.S. Virgin Islands
Armed Forces Americas
Armed Forces Europe
Armed Forces Pacific
All of Africa
Syria
Afghanistan
Iraq
Reunion Island
French Polynesia
Jamaica
Monaco
Greenland
Yemen
* We cannot deliver to P.O. Boxes, APO/FPO/DPO, or military addresses. For other regions not listed above, please contact our customer service team for assistance.
Frequently Asked Questions
Q1: Can I change the shipping address of my order?
A1: Orders can be modified or canceled only before shipment by contacting our customer support at support@dockcase.com. Once the package is in transit, the shipping address cannot be changed.
Q2: The tracking status hasn’t updated. What should I do?
A2: If tracking information has not updated for 7 days, please contact us for assistance. If within 7 days, please allow more time for carrier updates.
Q3: Tracking shows “Delivered,” but I haven’t received my package. What should I do?
A3: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. If the package is still missing, please contact us at support@dockcase.com for support. Please ensure the delivery address provided during checkout is correct. Dockcase is not responsible for delivery failures due to incomplete or incorrect addresses.
Q4: I received a different product from what I ordered. What should I do?
A4: Please contact customer support at support@dockcase.com.